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Store Policy

Customer Care

Customer Care Policy

At Aqera Design, we strive to provide the highest level of customer service possible. Our goal is to ensure that every customer is completely satisfied with their experience on our website. To accomplish this, we have implemented the following customer care policy.

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  1. Responsiveness: We will make every effort to respond to customer inquiries in a timely and efficient manner. All customer questions and concerns will be addressed within 24 hours of receipt.

  2. Accessibility: We will make sure that our website is accessible and user-friendly, providing clear navigation and detailed product information. We will also provide customers with multiple ways to contact us, including email, phone, and social media.

  3. Transparency: We will be transparent in our business practices and clearly communicate any important information, such as shipping and return policies.

  4. Product Quality: We are committed to providing customers with high-quality products that meet or exceed their expectations. We will make sure that our products are in excellent condition before shipping them and in the case of a problem with a product, we will work with the customer to find a solution.

  5. Customer Feedback: We value customer feedback and will actively seek it out. Customer input helps us improve our products, service, and overall customer experience. We will make sure that feedback is heard and taken into account in future decisions.

  6. Privacy: We take customer privacy seriously and will make sure that customer information is protected and not shared without permission.

  7. Returns and exchanges: We will have clear policies on returns and exchanges, making sure the process is simple and easy for the customer.

  8. Continuous improvement: We are committed to continuous improvement and will regularly review and update our customer care policy to ensure that it remains effective and relevant.

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We are dedicated to providing our customers with the best possible experience on our website. If you have any questions or concerns, please contact us. We are here to help.

Privacy & Safety

Privacy & Safety Policy

At Aqera Design, we are committed to protecting the privacy and safety of our customers and website visitors. This policy outlines the measures we take to safeguard your personal information and ensure that your experience on our website is secure.

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  1. Information Collection: We collect personal information from customers when they place an order or make an inquiry on our website. The information collected may include names, email addresses, telephone numbers, and mailing addresses. This information is used to process orders, fulfill customer requests, and provide a more personalized experience on our website. We will not share your personal information with any third parties without your consent, except as required by law.

  2. Cookies: Our website uses cookies to enhance the user experience. Cookies are small text files that are stored on your device when you visit our website. They allow us to remember your preferences and improve your browsing experience. You can disable cookies in your browser settings if you prefer not to have them used.

  3. Data Security: We take the security of your personal information very seriously and have implemented measures to protect it from unauthorized access, disclosure, alteration, or destruction. We use industry-standard encryption techniques to transmit your personal information over the internet and store it in a secure environment.

  4. Third-party links: Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and we recommend that you review their privacy policies before providing any personal information.

  5. Contact Us: If you have any questions or concerns about our privacy and safety policy, please contact us. We are always happy to hear from our customers and will make every effort to address any issues in a timely manner.

6.Changes to our Privacy Policy: We reserve the right to make changes to this Privacy Policy from time to time. We will inform you of any changes to this policy on our website. Your continued use of our website after any changes to this policy will be deemed your acceptance of those changes.

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By visiting and using Aqera Design website, you agree to the terms of this Privacy Policy. We will only use your personal information in accordance with the terms set out in this policy.

Payment Methods

Payment Methods

- Credit / Debit Cards 
- Offline Payments

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